Exchange Policy

Please contact our Eleven Elfs North America customer care info@elevenelfs.ca for instructions. If you would like a different style, colour or size – simply return the originally purchased item for a refund and place a new order online.

Return Policy for Items Bought Online

If your item is eligible for a return, you may request a return label within 14 days from receipt of the order via email info@elevenelfs.ca

Note that any requests made after 14 days will not be accepted.

*Non eligible returns include final sale, used, worn or altered items.

Can you return an item bought in store?

Unfortunately, you cannot return an item bought in store. You will have to handle your return the same way as your purchase was made.

If you have made a purchase in any of the stores and for some reason need to make a return, please contact the store where your item was purchased and they will assist you further.

*Please note that Eleven Elfs North America cannot accept returns that have not been sent with our pre-printed return label. If you have sent your order for return with your own choice of carrier, we will not receive the parcel to our warehouse nor be able to give you a refund on your order. Please also note that Eleven Elfs North America will not be responsible for any shipping cost or lost packages when the order has not been sent with the above mentioned pre-printed label.

IMPORTANT NOTE:

- We do not process direct exchanges; a new order will need to be placed for the desired item.

- Final SALE items are not eligible for online or in-store return, refund, or exchange. *All items 30% off or more are FINAL SALE.

- Items returned must be in their original condition unused, unworn, unwashed, unaltered and with tags attached. Items not in this condition will not be accepted. Items which have been received, damaged or defective can be returned.

- Any shipping fee such as Express shipping will not be refunded.

For any additional questions please contact Eleven Elfs North America team info@elevenelfs.ca