Shipping policy
Shipping in Canada and US
Enjoy complimentary Standard Shipping and Returns on all orders or upgrade to Express shipping for $40. All addresses within Canada and US use FedEx or UPS delivery. Please note that all shipments require a signature upon delivery.
Standard Shipping
Please allow 1-2 business days for processing and 3-5 business days for delivery. Some rural addresses may take longer for delivery.
Express Shipping
Please allow 1 business day for processing and 2-3 business days for delivery. Some rural addresses may take longer for delivery.
Shipping to Europe
Enjoy complimentary Standard Shipping and Returns on all orders over $500 CAD or upgrade to Express Shipping for $50 CAD. For orders totalling less than $500 CAD, a flat shipping fee of $50 CAD applies. All addresses within Europe use DHL, FedEx or UPS delivery. Please note that all shipments require a signature upon delivery. The customer is accountable for covering any applicable duty fees or local taxes.
Standard Shipping
Please allow 1-2 business days for processing and 3-5 business days for delivery. Some rural addresses may take longer for delivery.
Express Shipping
Please allow 1 business day for processing and 2-3 business days for delivery. Some rural addresses may take longer for delivery.
For any additional questions please contact Eleven Elfs North America team info@elevenelfs.ca